Frequently Asked Questions

Everything you need to know about shopping with Walusha

What are your standard shipping times?

We offer standard shipping across all regions, typically delivering within 3 to 7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

Walusha offers a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.

Do you offer international shipping?

Yes, Walusha ships to over 50 countries worldwide. Please note that international orders may be subject to customs duties and taxes depending on your local regulations.

How can I track the status of my order?

Once your order is shipped, you can track its progress through the 'Track My Order' link in your confirmation email or by logging into your Walusha account dashboard.